Custom Made Orders
Who this page is for
Do you have a special event coming soon? Are you planning your wedding and thinking of ordering 100 leather keychains or luggage tages for your guests? If you like any of our existing lines and want to order the item in large scale for your special event, this page explains you how to start your ordering process.
Our required process
In order to provide you better service and terms, we need a couple of information about you and your event.
First, please create your account in our website. By creating your user ID and password, you will be able to log-in to your account. (We will send you our quotes and terms using these details.)
Next, please log-in to your account and write your name and address. (This will help us identity you and calculate delivery costs)
Lastly, please send us an email directly and let us know that you've created your account. Please also write your intended order item and quantity or anything important in this email. When sending us an email, please write your name in the subject line and email directly to firstname.lastname@example.org .
Upon receiving your email and confirming your account details, we will get back to you within 1-2 working days with our quotes, terms and estimated delivery schedule.
Some things to note :
- We ship from London, the United Kingdom.*
- We despatch our orders via Royal Mail (the UK postal service). It usually takes 1 working day to UK, 3-5 working days to Europe and 5-7 working days to USA and Canada. Tracking numbers will be provided. Your signatures will be required upon delivery.
- Express shipping service (1-3 days for delivery) is available for international customers upon additional payment.
- Delivery cost will be calculated based on your shipping destination. (We try every effort to lower your shipping costs. Further details will be provided. If you have your own couriers, please let us know in the email.)
- Custom stamping service is available upon additional payment. Please let us know in the email if you need this service.
- We occasionally accept custom designed products. If you have any design in your mind, please send us references (e.g., images or drawings) and detailed description for your products in the email. (subject to our workload and timeline)
- We usually require 3-6 weeks to make your orders. (subject to order quantity and our schedule; delivery schedule will be confirmed.)
- Hand-making process does require some time as apposed to factory production. (Processing times will be confirmed.) Please kindly bear in mind these required times for your business plans.
( * Occasionally we may ship from different locations due to our business expansion process.)
Herin from Mollum Vellum