Delivery & Return


P r o c e s s i n g  T i m e s

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We are currently preparing our next lines and taking Sunmer break until September. Any orders placed today will be made and shipped from end September. Please do get in touch prior to your order if you have any question. 
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We mostly hand-make all products upon receiving your orders and require some time to make/dispatch them. Our usual processing (i.e., making and dispatching) times are : 

  • Bags : 5-10 working days
  • Wallets & purses : 3-5 working days
  • Home & Style : 3-7 working days     

After placing your order in our website, you will receive an automatic order confirmation email. We will also email you to confirm our estimated dispatching dates within 24 hours of receiving your orders. 

 

E s t i m a t e d  S h i p p i n g  T i m e s

We usually ship orders via Royal Mail, the UK postal service, from London. All orders will be tracked and your signatures are required upon your receiving parcels. Delivery tracking numbers will be provided after dispatch.

Usual shipping times are:  

  • UK : 1 working day *
  • Europe : 3-5 working days
  • North America : 5-7 working days 
  • Austrailia and New Zealand : 5-7 working days 

Although it is our best interest to deliver your orders as early as possible, please note that we can't guarantee the shipping times. 

For international customers, please bear in mind that it may take longer for your national customs offices to process their clearances. You may be able to find more tracking information from your national postal services online using the provided tracking numbers.   

* Items valued up to £50 will be shipped via Royal Mail First Class Signed For services and your signatures will be required upon delivery. 

 

D e l i v e r y   C o s t s

As of today we ship products to some selected countries.

Shipping costs are available during your check-out. 

UK orders valued over £100 are shipped at free of charge.  

 

E x p r e s s  D e l i v e r y  S e r v i c e 

For UK customers, if your order value is below £50 and you want to receive your order with next working day guaranteed service, you can add  Express delivery service in your cart and proceed your check-out. Then we will ship your order via Royal Mail Tracked & Signed service which delivers by next working day.  

For international customers, please note that your orders will be shipped via Royal Mail International Tracked & Signed services which aim to delivery parcels within 3-7 working days (as advised above). If you would like to receive your orders much sooner, DHL delivery service is also available upon additional payment. Please contact us before proceeding your orders so that we can advise you more accurate information.  

 

    C u s t o m s  &  I m p o r t  T a x e s 

    Buyers are responsible for any customs and import taxes for customs clearance. We are not responsible for any delays caused by customs clearance.  

     

    R e t u r n s

    We want you to be happy with your products. If, however, you are not happy with your order, please email us at studio@mollumvellum.co.uk within 14 days of your receiving orders, quoting your order numbers in the subject line. We will do our best to resolve your concerns. 

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If we agree your return, you have further 14 days to return the products and additional packaging materials back to us. 

    Buyers are responsible to cover returning postage unless products are faulty. We encourage you to send returning items via tracked delivery services in the event of loss or damages in transit.

    Unfortunately we are unable to accept returns on custom made goods including personalisation and/or design changes. We also do not accept returns on sample sale and one-off items. 

    We don't accept cancellation and exchanges.    

    Although it is very rare, if you are so unfortunate enough to receive your orders damaged during transit, please take a couple of clear images of product and packaging. And please email us those images alongside some descriptions. We will need those proofs to claim the loss to our delivery companies. When returning the damaged goods to us, please include the product, dust bag (if applicable) and the damaged postal box in a sealed box and send them back to us. These will help us to investigate the issue further.*  

    Please do kindly note that items returned without care will be subject to our loss of property and will delay the refunding process due to additional investigation.*

    * We reserve the right to recover products and packaging materials regardless of their delivered status.   

    R e f u n d s

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

    If you are approved, then your refund will be processed, and a credit will be automatically applied to your original payment methods. Depending on your payment methods, it may take up to 14 days to appear on your credit card  (or PayPal) statement due to their processing times.