Delivery & Return


Processing Times

We aim to dispatch your orders within 2-5 working days from your order dates. 

Once your placing an order on our website, you will receive an automatically generated order confirmation email from us. You will also receive a second email from us within 24 hours, confirming estimated dispatching date.

If you are ordering larger items (e.g., bags and tech device cases), we sometimes need more time to process them. 

Please refer to below usual processing times : 

  • Bags: 5-8 working days
  • Tech device cases: 4-8 working days 
  • Wallets and small leather goods: 2-3 working days   

The above timelines are our guidelines as of today. Please also note that it can take up to 2 weeks to complete a product depending on our workload.    

If you are unsure, please just contact us prior to your placing an order. You will hear from us within one working day (Monday - Friday).    

 

Estimated Shipping Times

We ship all orders via Royal Mail, the UK postal service. All orders will be tracked and signatures are required upon your receiving parcels. Delivery tracking numbers will be provided after dispatch. Usual shipping times from London are:  

  • UK : 1 working day *
  • Europe : 3-5 working days
  • North America : 5-7 working days 
  • Austrailia and New Zealand : 5-7 working days 

Although it is our best interest to deliver your orders as early as possible, please note that we can't guarantee the shipping times. 

For international customers, please bear in mind that it may take longer for your national customs offices to process their clearances. You may be able to find more tracking information from your online postal services using the provided tracking numbers.   

* Items valued up to £50 will be shipped via Royal Mail First Class Signed For services and your signatures will be required upon delivery. 

 

Delivery Costs

As of today we ship products to some selected countries. If you don't find your country in the below table, please get in touch with us.  

 

 

Express Delivery Service 

Faster delivery method is available for items valued up to £50 and for UK customers only upon additional charge. If you concern of your tight schedule and want to receive items quicker, please proceed your order and add an Express delivery service in your cart before check-out. More details and restrictions applied. Please follow the link provided.  

 

    Customs and Import Taxes 

    Buyers are responsible for any customs and import taxes for customs clearance. Any delays caused by customs clearance in your country is not liable to us.

     

    Return & Refund

    We want you to be happy with your new leather products. Due to the nature of our offering custom selections for entire collections, we unfortunately do not accept returns exchanges or cancellations unless the item is faulty. However, if you are not satisfied with your orders, please just email to studio@mollumvellum.co.uk quoting your order number and your name. We advise you to contact us as soon as you could, ideally within 5 days of your receiving orders. We will do our best to resolve your concerns.

    Please kindly note that we do not accept returns on sale and one-off items. If you have any questions regarding sale products, please do not hesitate to contact us prior to your purchasing sale items.

    Occasionally we may have limited edition products without custom options. If you purchase these items, are not happy with your products and want to return them as a result, please contact us within 14 days of your receiving orders. 

    For any case, if you want to return products for any reasons, please keep and re-use packaging materials when returning products - This is to ensure safety of products in transit. 

    If you are the unfortunate case to find your products to be damaged during transit, please email us images of the product(s) and packaging so that we can claim it to our postal service. 

    If we agree to accept returns, we will send you further instructions on how to return items to us. Please return the item(s) back to us within 14 days of notifying your returns to us. Buyers are responsible to cover returning postage and agree to return items in original conditions. Buyers are also encouraged to send return items via tracked delivery services in the event of loss or damages in transit. Once we confirmed the returned products and are satisfied with conditions of products, we will process refunds using original payment methods. 

    For any queries please get in touch with us using the Contact form. Alternatively please email to studio@mollumvellum.co.uk