Delivery & Return


Processing Times

+++ IMPORTANT Notes from us : Please do note that due to heavy workload as of today, we will be able to process (i.e., hand-make and prepare) orders from 26th June. If you place orders before 26 June, you will receive an email to confirm our expected processing and dispatching timelines within 1-2 working days. If you have any specific dates in your minds, please just contact us! +++

We aim to ship your products within 3-5 working days depending on our workload.

Please note that we often make your products as per order as we hold very limited stocks for our public events (e.g., craft markets and pop-up shop events etc.). We, therefore, propose our generally required producing times for 1-2 weeks. And we will need 2-3 weeks for larger bags to produce, e.g., iPad leather sleeves.   

Once your placing an order on our website, you will receive an automatically generated order confirmation email from us. You will also receive a second email from us within 24 hours, confirming estimated dispatching date.

If you have any particular dates in your mind, please just contact us prior to your placing an order. You will hear from us within one working day (Monday - Friday).    

 

Estimated Shipping Times

All orders will be tracked and signatures are required upon your receiving parcels. Delivery tracking numbers will be provided after dispatch. Usual shipping times from London are:  

  • UK : 1 working day *
  • Europe : 3-5 working days
  • North America : 5-7 working days 
  • Austrailia and New Zealand : 5-7 working days 

Although it is our best interest to deliver your orders as early as possible, please note that we can't guarantee the shipping times.

For international customers, please bear in mind that it may take longer for your national customs offices to process their clearances. 

For UK customers only, if you want quicker deliveries, one-day-guaranteed delivery services are also available upon additional fees. Please contact and get a quote. 

* Items valued up to £50 will be shipped via Royal Mail First Class Signed For services and your signatures will be required upon delivery. 

 

    Customs and Import Taxes 

    Buyers are responsible for any customs and import taxes for customs clearance. Any delays caused by customs clearance in your country is not liable to us.

     

    Return & Refund

    We want you to be happy with your new leather products. Due to the nature of our offering custom selections for entire collections, we unfortunately do not accept returns exchanges or cancellations unless the item is faulty. Every production is taken uniquely per each order and prepared just for individual customer. However, if you are not satisfied with your orders, please just email to studio@mollumvellum.co.uk quoting your order number and your name. We advise you to contact us as soon as you could, ideally within 5 days of your receiving orders. We will do our best to resolve your concerns.

    Please kindly note that we do not accept returns on sale items. If you have any questions regarding sale products, please do not hesitate to contact us prior to your purchasing sale items.

    Occasionally we may have limited edition products without custom options. If you purchase these items, are not happy with your products and want to return them as a result, please contact us within 14 days of your receiving orders.     

    If we agree to accept returns, we will send you further instructions on how to return items to us. Please return the item(s) back to us within 14 days of notifying your returns to us. Buyers are responsible to cover returning postage and agree to return items in original conditions. Buyers are also encouraged to send return items via tracked delivery services in the event of loss or damages in transit. Once we confirmed the returned products and are satisfied with conditions of products, we will process refunds using original payment methods.

    For any queries please get in touch with us using the Contact form. Alternatively please email to studio@mollumvellum.co.uk