P r o c e s s i n g T i m e s
We mostly handcraft your products upon receiving your orders and require some time to make/dispatch your products. Our usual processing times for the current collections are :
- Bags : 5-10 working days
- Wallets & purses : 3-5 working days
- Home & Style : 3-7 working days
After placing your order in our website, you will receive an automatic order confirmation email. We will also email you to confirm our estimated dispatching dates within 24 hours of receiving your orders.
E s t i m a t e d S h i p p i n g T i m e s
We mostly ship orders via Royal Mail, the UK postal service. All orders will be tracked and your signatures are required upon your receiving parcels. Delivery tracking numbers will be provided after dispatch.
Usual shipping times from London are:
- UK : 1 working day *
- Europe : 3-5 working days
- North America : 5-7 working days
- Austrailia and New Zealand : 5-7 working days
Although it is our best interest to deliver your orders as early as possible, please note that we can't guarantee the shipping times.
For international customers, please bear in mind that it may take longer for your national customs offices to process their clearances. You may be able to find more tracking information from your national postal services online using the provided tracking numbers.
* Items valued up to £50 will be shipped via Royal Mail First Class Signed For services and your signatures will be required upon delivery.
D e l i v e r y C o s t s
As of today we ship products to some selected countries.
Shipping costs are available during your check-out.
UK orders valued over £100 are shipped at free of charge.
E x p r e s s D e l i v e r y S e r v i c e
For UK customers, if your order value is below £50 and you want to receive your order with next working day guaranteed service, you can add Express delivery service in your cart and proceed your check-out. Then we will ship your order via Royal Mail Tracked & Signed service which delivers by next working day.
For international customers, please note that your orders will be shipped via Royal Mail International Tracked & Signed services which aim to delivery parcels within 3-7 working days (as advised above). If you would like to receive your orders much sooner, DHL delivery service is also available upon additional payment. Please contact us before proceeding your orders so that we can advise you more accurate information.
C u s t o m s & I m p o r t T a x e s
Buyers are responsible for any customs and import taxes for customs clearance. Any delays caused by customs clearance is not liable to us.
R e t u r n s & R e f u n d s
As much as we appreciate handcrafted leather products and process, we want you to be happy with your uniquely created leather products. If, however, you are not satisfied with your order, please email us at firstname.lastname@example.org within 14 days of your receiving orders, quoting your order numbers. We will do our best to resolve your concerns.
Although it is very rare, if you are so unfortunate enough to receive your orders damaged during transit, please do capture a couple of clear images of the product and packaging. And please send us those images alongside some descriptions how you found them. We will need those proofs to claim the loss to our delivery companies. When returning the damaged goods to us, please include the product, dust bag (if applicable) and the damaged postal box in a sealed box and send them back to us. These will help us to investigate the issue further.*
If we agree your return, you have further 14 days to return the products and additional materials back to us. The 14-days starts from the date when you notify us the return. Unless your postal box is broken and unusable, please re-use the original packaging. Please return us the product, dust bag (and any included materials in the box) and the damaged postal box (i.e., when you cannot re-use the postal box). Please do kindly note that items returned without care will be subject to our loss of property and will delay the refunding process due to additional investigation.*
Buyers are responsible to cover returning postage and agree to return items in original conditions unless products are faulty. Buyers are also encouraged to send returning items via tracked delivery services in the event of loss or damages in transit.
Once we confirm the returned products and are satisfied with conditions of products, we will process refunds using original payment methods.
Please note that we do not accept returns on custom orders due to the nature of personalisation.
In addition, please kindly note that we do not accept returns on sample sale and one-off items. If you have any questions regarding these products, please do not hesitate to contact us prior to your purchasing them.
* We reserve the right to recover products and packaging materials regardless of their delivered status.