We are temporarily closing online orders and workshops due to COVID19. Send digital Gift Cards (10% discount applied) and shop when you feel comfortable after our reopening. Ask us any questions any time.

FAQ

1. How to shop at Mollum Vellum

2. Delivery & Refunds

3. Privacy Policy 

4. Custom Orders including Personalisation

5. Acceptable Payment Methods

6. Express shipping service

7. Care instructions

8. Wholesale

9. Wholesale for Jewellery Pouches

10. Sample sale T&Cs

 

1. How to shop at Mollum Vellum

As you land on product pages, you will find custom selections, e.g., colours of threads and leather edges. Please select them from the drop-down boxes in order to complete checkout. 

All order are made to order except for some sale items. 

Upon your orders, we will send you an email to confirm successful acceptance of your orders and also email you regarding estimated dispatching date within 1-2 working days. If you have any question about our processing time and delivery, please just get in touch with us prior to your placing an order.

Delivery tracking numbers are provided after dispatching your parcels. Your signature will be required upon delivery.  

We reserve the right to modify custom selections and product details at any time. 

 

2. Delivery & Refunds

We currently deliver our leather goods to customers in the UK, Europe, USA, Canada and Australia. You can find more details from our Delivery policy.  

 

3. Privacy Policy 

Buyers are agreed to share personal details in order for us to ship products to buyers. The personal details includes buyer's name, billing/shipping address, email address and telephone numbers. 

Buyers are also agreed to pass their credit/debit card details to card processing companies as we do not hold buyers' payment details.

Buyers have the right to unsubscribe our newsletters or any marketing campaign at any time.

Please read more details here.   

 

4. Custom orders including Personalisation

Are you planning for a big event and looking for special leather gifts for your guests? Contact us with your requirements and we will try our best to make your plans even more special. 

Are you thinking of adding personalised texts on your leather items? We can currently stamp five letters on your leather items. Please add this service in addition to your leather goods in your cart.  

 

5. Acceptable Payment Methods 

We accepts AMEX, Visa and Mastercard debit/credit cards as well as Apple Pay and Paypal. 

Please ensure filling your correct payment details, in particular billing address which should be exactly matching your billing address associated with your payment cards. If you fail to input correct card details, the payment may not be processed due to security reason. 

We use secure connection (SSL: Secure Sockets Layer encrypts your personal data) and transmit your payment details to appropriate payment processing companies (i.e., Shopify Payment and Paypal in our case) in order to process your payments. 

 

6. Express shipping service

For UK customers, if your order values are less than £50 and want to receive your orders much quicker, Express Delivery Service is available upon additional payment. 

For European customers, if you wish to receive your orders within 1-3 working days, you can add International Express Delivery Service

For customers outside UK and Europe, please get in touch for further details and quotes. 

 

7. Care instructions

Your leather products will be much happier if you keep them away from water, heat and hard rubbing.

 

8. Wholesale

We accept wholesale orders. Please email us directly for further details.  

 

9. Wholesale for Jewellery Pouches

Are you a jeweller who wants to stock our pouches for your packaging? We accept wholesale orders for jewellery pouches. Please email us directly for further details.  

 

10. Sample sale Ts&Cs

Sample sale items are tested and investigated by the maker in person and the maker confirms that there is no outstanding issues for main purposes of the products. Items may contain minor scratches, discolourations and/or imperfection. Listing images may not necessarily reflect actual sample sale products. If you have any question, please just contact us.

Please note that sample sale products are not returnable due to its nature of discount. We run sample sale whenever possible. Please visit our Sale Shop for further product details.